THE ORANGE MAPLE PROPERTY MANAGEMENT STORY
It started few years ago when I was unable to find a good property management company for my property. By then, I had had a few rough experiences with property managers. So I started managing my property myself.
I was a qualified Mechanical Engineer working as a Project Manager in a reputable global oil & gas company. Managing a property was not difficult work. In fact, I soon began liking it. It wasn’t the technicality of the job that drew me in; it was people engagement that got me hooked!
Eventually I was forced into redundancy from my engineering work due to economic conditions. I felt the need for a change in my career after 17 years in the engineering industry. It was time to seek new challenges and learn new things. So with some experience, I chose an entirely different field and transitioned full-time to property management.
My focus is exclusively on property management in this new venture. I believe the main reason for poor customer service in the industry today is because real estate agents are too focused on sales.
The best part is, I have grown my property management business organically at Orange Maple. I have developed all business procedures myself, forming them to provide a high level of service. A level I believe every client deserves. My intention is to have complete control over everything we offer as a service. By adding to my portfolio one property at a time, I can make sure that everything is set up right from the very beginning.
With this approach, we’re able to focus entirely on the services required to manage your property. Unlike most real estate agencies, we’re set up to do one thing well – property management. This is where our heart is!
“Bad customer service is industry norm”, a Brisbane-based real estate agent told me once (in 2015).
“Surely, that can’t be right”, I thought. I couldn’t agree with him. He may have been stating the obvious, but it was – and still is – hard to digest. But with my past experiences and local knowledge, I know that he was not far from the truth. Good property managers are a rare breed. Not extinct, but certainly rare.
Home property management was once a revered and well-regarded industry. However, recent trends of quick fixes and short-term outlooks have made it less than trustworthy.
We’re here to change that.
I have entered the Property Management industry with a challenge: to redefine the norm for customer satisfaction. I don’t like to admit it, but somehow that real estate agent inspired me.
AREAS WE COVER FOR PROPERTY MANAGEMENT
Our property management service covers most of the Greater Brisbane Area. All of Brisbane, Logan, and Redland Bay and parts of Gold Coast and Ipswich are covered. Our service covers areas as far as the Coomera river to the south and North Lakes to the north.
Becoming the go-to choice for property management in South East Queensland is our goal. We readily serve the entire region to build our presence and take a step closer to achieving this goal.
Orange Maple’s main office is located in 138 Juliette St., Greenslopes, QLD 4120 providing us a good, central location in Brisbane while offering easy access to major motorways & arterial roads that lead to all the areas we cover. Our location also holds a virtual office with full secretarial services, ensuring our ability to process any requests during office hours.
Rest assured our team will be able to personally answer your call on weekdays from 9:30 AM to 5:00 PM. We are committed to keeping open and personal communications with you, always!
If you have any enquiries or issues that are less urgent, we recommend sending it via email to firstname.lastname@example.org. Your emails can then be effectively and efficiently tracked and managed.
OUR CORE VALUES IN PROPERTY MANAGEMENT
Orange Maple was created with the vision of being different from all the other services for property management in Brisbane. With this purpose, we have built our entire service around three key company values. Our core values are the foundation of our service, guiding everything we do to help you reach your goals and get you results.
UNPARALLELED CUSTOMER SERVICE
At Orange Maple, we’re committed to providing the best and most personal customer service in the industry.
Success in property management is all about building the right relationships. The best way to do this is by giving you the finest customer service you can get.
You will soon discover when working with us, that we will routinely go beyond what you expect from any typical property management in Brisbane. We have seen for ourselves how ordinary property managers often treat landlords and property owners. We believe you deserve so much better. Orange Maple is dedicated to providing unparalleled customer service in the industry.
We know that you’ve probably heard this promise several times before. Few actually deliver on this promise in the ways that we do. Whether it’s taking extra time to make sure you get all the information you need or communicating with you as much (or as little) as you want, you can count on us to give you the level of attention and service you prefer.
At the end of the day, we’ll always treat you the way we want to be treated ourselves: with respect, honesty, and genuine attention.
SIMPLICITY AND TRANSPARENCY
Property management is often a complex industry, and there are several factors that can make any situation more complicated than it really is.
We at Orange Maple, however, are committed to making things as simple and straightforward for you as possible. From our simple fee structure to the way we communicate and give you information, you will be able to experience this straightforwardness in every aspect of our service.
Always being transparent and open with you at every stage of our partnership is a part of this committment. We won’t hide behind industry lingo or corporate bureaucracy to keep you in the dark about what’s happening with your property. With us, you can always expect to get accurate information about how your property is doing and how close you are to your goals.
EFFECTIVE AND EFFICIENT COMMUNICATION
Proper communication is critical to success in property management. Effective and efficient communication has always been one of our core values as a company.
At Orange Maple, we apply this on two different levels: frequency and quality.
When you first work with us, we’ll determine your communication preferences to ensure you get the information you need. Whether you need daily updates for your property or less frequent communications, we’ll work with whatever level of communication you’re comfortable with. We will identify your preferred method of communication, whether it’s by text message, email, or personal meetings.
On another level, we also see to it that you get the quality of information you’d like. We will be going beyond mere statistics and updates; it also involves providing recommendations and industry advice that can make a big difference to your property’s success. Your success is our success, and we’ll provide all the information and guidance you need to put yourself in the best position to achieve this.
LEARN MORE ABOUT ORANGE MAPLE
Want to know more about our team and what we can do for you?
Just call us on 07 3088 7918 or 1300 88 17 28 to find out more – we’re always happy to help you in any way we can. If you’re interested in getting a free rental appraisal of your property or meeting up to discuss your options, feel free to call the same number above or fill out our Contact Form. We’ll get back to you as soon as we can and set up a time to discuss your property’s future.
At Orange Maple, your property management will always be in good hands.